Privacy Policy

Talaria E-Bikes Australia 
📍 10 Farrall Road, Midvale, Perth WA 6056
📧 contact@talariaebikeaustralia.com
🌐 https://talariaebikeaustralia.com

At Talaria E-Bikes Australia (TBA), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services. By visiting or purchasing from our website, you agree to the practices described in this policy.

🔍 What Information Do We Collect?

We collect personal information directly from you when you:

• Register on our website

• Place an order

• Subscribe to our newsletter

• Complete a survey or participate in a promotion

• Contact us through email or our website forms

• Leave comments or reviews

This information may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely)

• IP address and browser type (for analytics and security)

• Optional account preferences, if you create a login

You may visit our website anonymously, although certain features may require personal information to function.

🛠️ How Do We Use Your Information?

We use the information we collect to:

• Process transactions and deliver your orders efficiently

• Respond to your inquiries and provide customer support

• Personalise your experience on our website

• Improve our website functionality, product offerings, and services

• Administer surveys, promotions, or other marketing features

• Send relevant updates, promotions, or newsletters (if you opt-in)

We do not send marketing emails unless you’ve specifically subscribed or given us permission.

🔐 How Do We Protect Your Information?

We implement a variety of industry-standard security measures to ensure the safety of your personal data:

• Personal information is stored behind secure networks and is accessible only by authorised staff.

• Sensitive data (such as credit card information) is encrypted using SSL (Secure Socket Layer) technology.

• All payment transactions are processed through trusted and secure third-party gateways (e.g., Stripe, PayPal). We do not store full payment details on our servers.

🍪 Do We Use Cookies?

Yes, we use cookies to enhance your browsing experience and improve site performance.

Cookies allow us to:

• Remember items in your shopping cart

• Understand user preferences and behaviour

• Provide account login functionality

• Measure website performance through aggregated traffic data

You may choose to disable cookies through your browser settings. However, please note that disabling cookies may limit certain site functions, including checkout and account login.

🔗 Third-Party Services & Links

We may work with trusted third-party service providers (such as web hosts, analytics platforms, and payment processors) to operate our website and deliver services. These partners are contractually obligated to keep your information secure and confidential.

Occasionally, we may include links to third-party websites. These sites have independent privacy policies, and we hold no responsibility or liability for their content or practices. We encourage you to review their privacy policies if you interact with them.

📤 Do We Share or Sell Your Information?

Absolutely not. We do not sell, trade, or rent your personally identifiable information to external parties.

We may share information only when:

• Required by law or legal process

• Necessary to enforce our terms or protect rights, safety, or property

• Working with trusted service providers for the purpose of fulfilling your order or maintaining our services (e.g., freight carriers, web developers)

Non-personal information (e.g., browser type, site visit metrics) may be used for advertising or analytics purposes but cannot be used to identify you.

📧 Email Communications & Opt-Out

If you opt-in to our mailing list, we may send you occasional updates, offers, or newsletters. You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us at contact@talariaebikeaustralia.com.

🧾 Access, Update or Delete Your Information

Under Australian privacy laws, you have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion (in certain circumstances)

To exercise any of these rights, please contact us at contact@talariaebikeaustralia.com. We may require verification of your identity before processing your request.

📅 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will be posted on this page with the effective date at the top. We encourage you to review this page periodically.

❓ Have Questions?

For any questions or concerns about our privacy practices, please contact:
📧 contact@talariaebikeaustralia.com
📍 10 Farrall Road, Midvale, Perth WA 6056

We take your privacy seriously and are committed to safeguarding your information.